AST RESEARCH, INC.        TECHNICAL BULLETIN # 1720          05/13/97 
 
 
 
TITLE:  Manhattan S/CP Intermittently Reboots
 
 
ISSUE 
 
   The Manhattan S/6200 and Commerce Pro systems  will 
   intermittently reboot when Automatic Server Recovery is enabled, 
   and no hang condition has occurred.
   
   This issue affects the following systems: 503281, 503282, 501832, 
   and 503076.    

 
BACKGROUND 
 
   The Automatic Server Recovery (ASR) System is designed to reboot 
   the system when a hang condition has occurred. However, due to 
   the unexpectedly long time it takes for some SCSI disk drivers to 
   load while booting Windows NT, the ASR subsystem sometimes 
   reports a hang condition when in fact one has not occurred. This 
   results in the system usually rebooting itself approximately nine 
   minutes after booting into Windows NT. This issue may also affect 
   NetWare though it has not been reported to.    

 
ACTION 
 
   The solution is as follows:
   
   Upgrade the BIOS to version 3.80 (AST part number 905573-038) or 
   higher for the following part numbers:
   
      501832-xxx
      503076-xxx
   
   
   Upgrade the BIOS to version 1.30 (AST part number 905601-032) or 
   higher for the following part numbers:
   
      503281-xxx
      503282-xxx
   
   Files <A HREF="ftp://ftp.ast.com/S-BIOS/05573038.EXE">05573038.EXE</A> and <A HREF="ftp://ftp.ast.com/S-BIOS/05601032.EXE">05601032.EXE</A> are available from any of 
   AST's On-Line! services listed below.
   
      AST WWW Site:  http://www.ast.com
      AST On-Line! BBS*:  See IB0001.TXT
      CompuServe:  GO: ASTFORUM
      Prodigy:   JUMP: ASTSUPPORT
   
      * Refer to IB0001.TXT for a list of AST's 
        international BBS numbers.
   
   To decompress this file, create a temporary directory on your 
   hard drive, copy the downloaded file to that directory, and run 
   the file. 
   
   For further information, see Software Bulletin #s SB 0305, and SB 
   0380, both available on any of AST's On-Line! services.    

 
NOTES 
 
   N/A    

 
TAN 002013AO 
 
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